Privacy Policy

Last Updated: December 2024

Your privacy matters to us. This policy explains how Teach Bend collects, uses, and protects your personal information when you use our financial planning services.

Information We Collect

At Teach Bend, we collect information that helps us provide tailored financial planning services. The types of information we gather include personal details you provide directly and data collected through your use of our platform.

Personal Information

Full name, email address, and phone number for account creation and communication
Financial information including income, expenses, assets, and financial goals
Employment details and professional background relevant to financial planning
Banking information for service payments and financial analysis
Investment preferences and risk tolerance assessments

Technical Information

We automatically collect certain technical data when you visit our website or use our services. This includes your IP address, browser type, device information, and usage patterns. We use cookies and similar technologies to enhance your experience and understand how our services are used.

How We Use Your Information

Your information serves multiple purposes in delivering our financial planning services effectively. We use this data to create personalized financial strategies, communicate with you about your accounts, and improve our services based on user feedback and behavior patterns.

Develop customized financial plans and investment recommendations
Process payments and maintain accurate financial records
Send important updates about your accounts and market changes
Provide customer support and respond to your inquiries
Analyze service usage to improve our platform and offerings
Ensure compliance with Australian financial regulations

We never sell your personal information to third parties. Any data sharing occurs only with your explicit consent or as required by law.

Data Storage and Security

Protecting your financial information is our top priority. We employ industry-standard security measures including encryption, secure servers, and regular security audits to safeguard your data against unauthorized access, disclosure, or misuse.

Security Measures

End-to-end encryption for all data transmission and storage
Multi-factor authentication for account access
Regular security assessments and vulnerability testing
Restricted access controls limiting data access to authorized personnel
Secure backup systems with encrypted off-site storage

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal requirements. Financial records are typically maintained for seven years in accordance with Australian taxation laws, while account information is kept until you request deletion or close your account.

Your Privacy Rights

Under Australian privacy laws, you have several rights regarding your personal information. We're committed to helping you exercise these rights and maintaining transparency about how your data is handled.

Access your personal information and request copies of data we hold
Correct inaccurate or outdated information in your profile
Delete your personal data when it's no longer needed for our services
Restrict processing of your information for specific purposes
Object to automated decision-making affecting your financial planning
Withdraw consent for optional data collection and marketing communications

To exercise any of these rights, contact us using the information provided below. We'll respond to your request within 30 days and provide clear explanations of any actions taken.

Third-Party Services

We work with select third-party providers to deliver comprehensive financial services. These partnerships are governed by strict data protection agreements ensuring your information receives the same level of protection as we provide directly.

Service Providers

Banking institutions for account verification and transaction processing
Investment platforms for portfolio management and trading services
Insurance companies for policy recommendations and applications
Technology vendors for platform hosting and data analytics
Professional service providers including legal and accounting firms

We require all third parties to maintain appropriate security measures and use your information solely for the purposes we've specified. They cannot share your data with other parties without our explicit authorization.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and gather insights about how our services are used. You can control cookie settings through your browser preferences, though some features may be limited if cookies are disabled.

Essential cookies for website functionality and security
Performance cookies to analyze site usage and improve services
Preference cookies to remember your settings and customizations
Marketing cookies for relevant advertising and promotional content

Updates to This Policy

We may update this privacy policy periodically to reflect changes in our services, legal requirements, or data protection practices. When significant changes occur, we'll notify you via email or through prominent notices on our website. The updated policy becomes effective immediately upon posting.

We encourage you to review this policy regularly to stay informed about how we're protecting your information. If you have questions about any changes or need clarification about our privacy practices, don't hesitate to reach out to our team.

Contact Us About Privacy

If you have questions about this privacy policy or want to exercise your privacy rights, we're here to help.

Address: 109A Stephen St, Toowoomba City QLD 4350, Australia

Phone: +61429722837

Email: [email protected]

We're committed to addressing your privacy concerns promptly and transparently.